- Digital Transformation | Optimizing Retail Operations
- Healthcare, Pharma & Biotechnology
- Energy, Utilities & Mining Operations | Digital Transformation Insights
- Digital Transformation & Innovation Acceleration Manufacturing Insights
- Finance & Insurance Digital Transformation Strategies
- Digital Transformation of Marketing & Sales | Customer Experience and Networked Business
- Government and Smart Cities Digital Transformation Strategies
- Future of Work | Talent Acquisition, Leadership and Capabilities for Digital Transformation
Oil and Gas
Oil and gas companies are looking for new ways to reduce costs and improve performance as they respond to the impact of the commercial environment created by oil price levels.
Digital technologies, Industrial IoT, AI, AR/VR, cloud, advanced analytics, and other emerging technologies, are transforming oil and gas business processes from both a customer and an asset perspective.
Utilities
Digital transformation is driving utilities to change their business and operating and information models.
The utilities' traditional business models are being challenged, as the utility (generation, transmission, and distribution) value chain has been disrupted across all its subsegments with the advent of new technologies and emerging digital disruptors. This is resulting in business model change, pressure on regulatory models and the requirement to accelerate digitization and transformation.
Digital technologies are transforming utilities asset operations and strategies, as companies shift to digital grid environments, increased renewable investments are made, and customers’ expectations change.
Renewables and decentralized power generation, energy delivery networks (electricity, gas, and heat), and water and waste water management benefit from the developments and adoption of IoT, AI.
Mining Operations
Mining companies are responding to an economic environment of sustained low commodity prices, an increasingly competitive commodity market environment, driven by pressures relating to accessing funding, assets, automation, integration, and control, driving a focus on operational efficiencies and the use of data to enable decision support in creating value.
Our reports provide insights into the factors enabling growth in the Energy, Utilities & Mining operations sectors. Insights into the future of digital transformation strategies, and how business ecosystem strategies will affect the transformation of the energy ecosystem.
Gain insights and analysis of the impact of information technology investments and business process initiatives on business performance in the upstream, midstream, and trading sectors of the oil and gas industry.
Studies on digital transformation, business strategy, best practices, technology selection, and vendor assessment.
Actionable insights:
Oil and gas business and IT executives and managers;
Professional services firms supporting oil and gas businesses;
Operational technology vendors working in the oil and gas ecosystem.
Decision-making support
Decision-making support for professionals responsible for strategy, budgeting, and business architecture, in the areas of exploration and production, midstream operations and energy trading, and risk management. Service vendors can also gain insights from this research.
Gain access to analysis and insights on the impact of new technologies, IT strategies and best practices, and the governmental, and regulatory forces that are shaping the evolution to new industry business models in the industry's generation, transmission and distribution/pipelines, and retail sectors.
Our research delivers insights in business strategy, and best practices in technology selection, and vendor assessment to support decisions associated with technology, process and organization relating to the innovation, culture change, and integration required to achieve these goals.
Creating operational excellence through integrated operations, enhancing digital transformation capabilities, and enabling data insights across people, processes and technologies;
Trends and best practices in Business models innovation, asset operations transformation and technology-enabled innovation;
Customer experience transformation;
Customer-facing technologies adopted by utilities and energy retailers, including customer care and billing, smart metering, connected home, and other energy efficiency tools;
Critical business and regulatory drivers impacting operations;
Emerging IT trends (including IoT, cognitive systems, cloud, big data and analytics, mobility, and social business) and their impact on customer operations and strategies.
Decision-making support for Utilities operatives:
For utility decision makers and IT executives affected by the digital transformation;
For business managers in utilities and IT vendors interested in reaping the potential of cutting-edge technology affecting the energy landscape across all value chain segments;
For managers responsible for supporting applications for generation, transmission, distribution, and customer operations in electricity, gas, and water businesses;
Suppliers to the utilities market will also benefit with a better understanding of key market trends and challenges.
Research focus on the business environment across the mining sector value chain from exploration through to operations, processing, supply chain, and trading.
Best practices relating to technology, process, and organizational change
Decision-making support:
For mining business executives and managers;
For IT executives responsible for supporting mining organizations;
For Technology suppliers to mining companies.
Customer experience expectations and changing consumption models in terms of preferred brands, are rapidly evolving, forcing retailers to adapt ongoing innovation and digital technologies best practices, as to enable them deliver exceptional experiences and grow revenue.
Retailers are taking advantage of digital transformation, with platform technologies that are cloud based and AI enabled, in streamlining the customer journey, while optimizing productivity of assets, employees and inventory.
The research insights aim at promoting the understanding of consumer needs and shopping patterns in leveraging operations planning and execution processes through insights on retail innovation, commerce platforms, and customer experience.
Best practices, trends, use cases, market forces, challenges, and underlying technologies, in helping retailers adopt process improvement initiatives related to connected and seamless customer and workforce engagement, productivity improvement, operational risks management, and overall enterprise performance in terms of improving customer metrics (basket size, lifetime value, and the revenue and profitability of transactions), and achieving sustainable competitive advantage.
Providing actionable recommendations to retailers and the technology vendors who serve them
Our reports provide insights into the factors enabling growth in the retail sector.
Our research addresses the different needs of merchants, planners, brand and digital marketers, pricing analysts, across sectors such as general merchandise, apparel, footwear, food, and other specialty retailers.
It examines early-stage technologies such as Internet of Things (IoT), machine learning and other artificial intelligence (AI) technologies that are enabling the digital transformation of retail business.
In our digital age, consumers are demanding a superior experience and have an increasing variety of options from which to choose. This opens up an opportunity for converting consumer insights into greater retail performance.
Almost 86% of companies have or are planning to improve their customer experience by leveraging technologies and processes for customer-facing initiatives.
Digital Customer Experience covers the technologies, providers, analytics, and organizational strategies delivering customer interactions.
Technology areas include CRM, contact center, customer, service, customer engagement.
Customer Engagement Channels
Contact Center Architecture
Emerging Technologies (AI, Bots, Virtual / Augmented Reality)
An individualized value proposition, merging physical and digital experiences is central to customer experience.
Globally, 90% of retailers feel the pressure to evolve toward customer-experience-based business models, according to the IDC Retail Innovation Survey.
Insights into digital customer experience platforms that facilitate the optimization of customer acquisition, retention, loyalty and advocacy.
Retail customer experience personalization
Customer journeys from identification and activation through social marketing and associate engagement
Customer journey management and analytics
Real-time experiential engagement and operations — IoT, augmented reality (AR), and virtual reality (VR)
Customer services and call center solutions
Customer communications and omni-channel management
Forward-looking research, combined with fact-based analysis on innovative technologies, processes, and applications for accelerating customer growth.
Focused on business process optimization and intelligent supply chain and execution systems that help manufacturers, wholesalers, and retailers, and their business partners make more insightful and informed decisions on the deployment of supply chain execution strategies, inventory optimization, transportation management, warehouse management, and supporting technology (business, organizational, and infrastructure) applications, as to improve service performance, while minimizing cost, growing customer loyalty and enhancing brand value.
Retail market structure and key performance indicators
Digital transformation trends, technology requirements, investment directions and outlook for new and emerging technologies in the retail sector
Innovation in retail
Digital journey mapping
eCommerce trends and marketplaces
The retail technologies and infrastructure, strategies, and best practices to support digital transformation
Digital marketing and sales software
The use of cloud and software-as-a-service (SaaS) service models in retail
Security and cybersecurity technologies, practices, and trends
Retail payment and point-of-sale (PoS) technologies
Digital interaction systems — Video, electronic shelf labels, digital signs, AI/AR enabled voice, and chat
Sensor-based technologies (RFID and location-based technologies)
Loss-prevention systems
Digital merchandizing, marketing, advertising, and content optimization technology and strategies
Sourcing and vendor assessments of retail commerce platforms, ecommerce, and mobile solutions.
Digital healthcare transformation
The digital healthcare transformation is top priority in adopting innovations to enhance both business performance and health outcomes: reduced costs, increased patient engagement, and improved patient experience.
Today, technology aids everyone, right from patients and practitioners to pharmaceuticals, hospitals, labs, clinics, insurers.
Healthcare providers, explore new ways to address the changing climate for healthcare, driven by patients and focused on health outcomes that demonstrate measurable value, as well as comply with increased regulations and satisfy the demanding new consumer.
Minimised medical errors, increased customer satisfaction, improved tracking, increased reporting, safety, security, and compliance with quality standards have become top priorities for Healthcare providers.
Healthcare providers, adopt fast-paced innovations in medical science and tailored market approaches as to ensure successful market entry and sustained profitable growth, via value-based pricing systems, government R&D incentives, and other practices.
They are remodelling their innovation and sales activities, in the face of pricing pressures, government drug expenditures, and cost cutting, forcing them to reform.
Healthcare IT Solutions
Healthcare IT (involving the design, development, creation, use and maintenance of information systems for electronic medical records, electronic prescribing, clinical decision support, picture archiving and communication systems) has emerged as a promising development to transform the paper-based healthcare system into digitized healthcare system, ensuring effective care and patient safety.
Rising pressures to cut healthcare cost, rise in aging population, growing demand to reduce diagnostic errors, and rise in incidences of chronic disorders, such as cardiovascular and neurological disorders, and cancer, government initiatives such as e-health, connected healthcare solutions and electronic health records to enable remote patient monitoring, and pay-for-performance (P4P) programs, are major drivers for growth.
The non clinical information systems, include applications such as payroll, automatic patient billing, revenue cycle management, cost accounting, claim management. The payer Healthcare IT solutions include pharmacy audit and analysis, claims management, customer relationship management, fraud detection, billing and payroll.
By 2020, adoption rates of IoT-enabled asset tracking and inventory management systems in hospitals will have doubled worldwide, improving operational efficiency.
Overall, the healthcare IT is a fast growing market with big potential.
Respond to industry shifts and consumer demands by becoming more outcomes focused
Strategies to improve operational efficiency and costs;
Technology deployment strategies, including outsourcing, BPO/BPaaS, and cloud computing models;
Care and health management and integration of wellness programs;
The technology market dynamics, including consolidation, mergers and acquisitions, start-up investments, and key partnerships;
Vendor market evolution, vendor product assessment, and comparisons.
Our reports provide insights into the factors enabling growth in the sector. Insights into the future of healthcare delivery, and how the ecosystem of medical device and biotechnology companies, hospitals, and health insurance payors will affect its transformation.
The digital mission of Pharmaceutical and Biotechnology
The digital mission in the Pharmaceutical and Biotechnology companies is to find new paths to innovation, optimize operational efficiency and effectiveness, by integrating new and existing data, information, and knowledge into a more knowledge-centric approach to new drug and medical devices development, to product commercialization and management, and to treatment delivery.
Biotechnology companies are actively seeking innovative ways to shorten the time and decrease the cost of bringing new drugs and other medical products to market.
With expiring patents and the growing challenge of chronic diseases, in recent years, the healthcare, pharma and biotechnology industries have increasingly recognized that the value of data, information, and knowledge resources can only be realized when it is available and accessible to decision makers across the organization.
But insightful clinical analytics requires time-consuming and error-prone processes and data science expertise in blending disparate data from clinical trials, patient records, staffing information and financial data.
According to IDC, by 2020, 40% of healthcare providers will leverage machine learning and AI advances to improve operations and their cybersecurity capabilities with automated threat detection.
Actionable insights & Decision making support
Digital Transformation Strategies and Solutions | Commercial, R&D Strategy and Technology
Commercial Strategies to keep ahead of industry evolution to protect strategic advantages and remain competitive
Digital transformation, implementation, and strategy
IT outsourcing (ITO)
Business process outsourcing (BPO)
Pharmaceutical sales and marketing efficiency and effectiveness
Sales force automation (SFA)
Customer relationship management (CRM)
Sales and marketing optimization
Master data management
Supply chain management (SCM)
Contract manufacturing organizations (CMO)
Drug safety and anti-counterfeit initiatives
Channel management
Product life-cycle management (PLM)
Cloud, big data, mobile, and social technologies
Social media analytics
Radio frequency identification (RFID)
The evolution of digital hospital transformation and technology adoption in enabling operational and clinical efficiency.
Evaluations of technologies and providers servicing the digital hospital marketplace
Solutions enabling electronic health records, admission, discharge, and transfer, digital medical imaging systems, patient management systems and patient engagement, and new reimbursement models.
Best practices and case studies related to business process and technology alignment, including electronic healthcare record, patient administrative systems, patient information sharing, cybersecurity, mobile apps, business intelligence, and big data and analytics
Technology adoption and spending trends in information technology, administrative and clinical applications, integrated analytics, and managed services outsourcing.
Evolution of transformative technologies, including robotics, and emerging individual and government and market strategies.
Evaluations of emerging technologies such as big data and analytics, cloud, mobility, new technologies as cognitive, blockchain, and IoT.
The evolution of digital hospital transformation and technology adoption in enabling operational and clinical efficiency.
Leveraging technology to integrate patient pathways, personalize care while increasing efficiencies and reducing costs, and ensure regulatory compliance.
Best practices and emerging trends from digital transformation in the healthcare market and care delivery systems.
Government policies and regulations affecting digital transformation strategies for health delivery companies.
Key market trends and challenges facing healthcare organizations in embracing a value-based healthcare approach.
Research into the key challenges facing healthcare organizations: analytics to drive workflows and care management program development, and machine learning to improve patient communication.
Strategic priorities of convenient access to care and consumer centricity
Integration of machine learning into workflow
Market landscape analytics for health management and digital patient engagement
Integration of social and clinical care
Remote health monitoring for chronic conditions, clinician communication and collaboration platforms, wearables, personal health records, videoconferencing and virtual visits, blockchain, and cybersecurity
Best practices and case studies related to business process and technology alignment.
Vendor market evolution, product assessment, and comparisons
Research into technologies that provide the most value in terms of cost, quality, access, patient safety, and patient experience
Clinical and financial health IT systems in health organizations
Clinical collaboration and communication through health information exchanges
Digital patient engagement and experience technologies
Patient identity and access management, patient safety, compliance, security and privacy
Blockchain, AI and ML, robotics, AR/VR, and 3D printing
Medical imaging, picture archiving and communication system (PACS)
Clinical documentation and workflow optimization
The implications of new cloud-based technology approaches for value-based care, changing business models, healthcare reform, and other key issues affecting the implementation of health information technology
Actionable insights & decision making support to evaluate the market potential for strategy decision support
For chief financial officers, and executives involved in strategic planning and mergers and acquisitions, and investment bankers with an interest in the healthcare market.
For hospital and healthcare provider chief information officers, healthcare technology and business executives, and product development and strategy teams of medical device manufacturing companies looking for emerging opportunities.
Directors of connected health services, including mobile health and consumer engagement, at healthcare organizations such as health plans, integrated delivery networks, and disease management organizations.
Business development directors responsible for developing partnerships with suppliers of connected health services.
Chief medical officers/VPs/directors of eHealth services - telemedicine services and consumer engagement, integrated delivery networks, disease management organizations, and suppliers of eHealth devices and services.
Hospital and pharmaceutical chief information officers, and other executives; product development, sales and marketing teams, strategic planning, and mergers and acquisitions departments of IT vendors; and investment bankers with an interest in the healthcare market.
For chief marketing officers (CMOs), and chief operations officers (COOs).
Insights to support efforts to improve the operational efficiency of the industry and better engage with the ultimate end user of innovations, namely patients.
Focus on the transformation of the post-approval (manufacturing, supply chain, revenue management, and sales and marketing) commercial systems environment in pharmaceutical, biotechnological, and medical devices.
Supply chain digital transformation
The adoption of new technologies and business process changes improve market intelligence and penetration
Latest technology trends in drug discovery, clinical trial design, and trial execution.
Best practices related to the business process and technology alignment to support new business models
Regulatory compliance issues and data integration | Strategy and clinical tools to comply with GDPR and other data management requirements
R&D Strategy and Technology to protect strategic advantages and remain competitive across the whole value chain from research to production to distribution
The role of digital transformation in the evolution and convergence of the discovery research and e-clinical ecosystems
Evolving pharmaceutical R&D execution and delivery models — including the growing impact of genomics on the R&D ecosystem, new collaborative models, functional and strategic outsourcing
The emerging and transformational embrace of clouds, big data and analytics, RPA, machine and deep learning, cognitive computing, and AI applications and platforms, mobile connectivity, and social engagement
Key drivers impacting industry spending on innovation
Regulatory submission and compliance issues
Actionable insights that support the needs of pharmaceutical manufacturers and distributors, technology vendors with commercial solutions, and firms offering consultancy services.
For chief information officers, strategy and business management professionals, e-clinical technology vendors, clinical operations leadership executives, IT executives, and related healthcare professionals.
Manufacturers are under pressure to reflect the growing demand for greater customer centricity in their service life cycle. The global competitive marketplace forces manufacturers to reassess their strategies, processes, and tools.
Industry 4.0 or industrial IoT, smart manufacturing enables manufactures to maximize the yield from existing production capabilities and develop the next generation of production capabilities necessary to compete more successfully.
Manufacturers leverage industry collaboration and automation technology (demand-supply synchronization, IoT, Industry 4.0, manufacturing analytics and AI) in aligning the innovation process with market demands, and better understanding product performance - from the supply chain to integrating products and services and increasing digital engagement with the customer.
CB Insights Research
Our reports provide insights into the factors enabling growth in the sector. Insights into the future of digital transformation manufacturing strategies, and how business ecosystem strategies will affect the transformation of the manufacturing ecosystem.
Decision-making support for:
Manufacturing companies interested in best practices and evaluating the capabilities of automation providers, and IT vendors offerings in platforms and connectivity, for enhancing their business ecosystem potential.
Industrial automation, IT software and Technology services providers wishing to align with changing business and the operating models of manufactures and the IT vendor landscape for partnering potential.
Latest trends and developments on information and communications technology (ICT) strategies to support digital transformation for the manufacturing industry.
Identifying the investments and best practices across value chains (asset, brand, engineering, and technology) and in successfully integrating IoT and AI, robotics, and 3D printing into their products, processes, and analytics technologies into existing IT portfolio.
Research on topics that are changing the way manufacturers buy and use IT, including big data and analytics, cloud, IoT, and 3D printing.
Best practices on the use of IT to generate revenue, increase efficiencies, reduce costs, gain competitive advantage, and ensure regulatory compliance
Key market trends and challenges facing the manufacturing industry
Strategies for accelerating decision making and collaboration, through technology integration
Manufacturing Ecosystems
In this connected environment, business ecosystems have started to play an increasingly important role in the manufacturing industry.
Existing drivers and future trends of manufacturing ecosystems and their impact.
Best practices of manufacturers engaging in business ecosystem strategies to generate additional revenue streams, increase efficiencies, and reduce costs or gain competitive advantage
Next-generation automation and intelligence of manufacturing ecosystem processes leveraging industrial technology (cognitive, IoT, and robotics)
Manufacturers are looking to leverage advanced service offerings such as cognitive learning, 3D printing for spare parts, augmented reality for field service, and create new business models, and optimize the services workforce.
Trends, technologies and best practices in optimizing the customer and service life cycles for manufacturers;
Best practices in customer experience, service innovation to improve service readiness, through better responsiveness and value-added services that differentiate from competitors, and generate profitable revenue streams;
Best practices in leveraging the Internet of Things (IoT) and connected products to deliver customer support and strategic differentiation, transforming field service operations, managing warranty operations, and providing the customer with a unified brand experience for the life of the relationship;
Remote monitoring and predictive maintenance to support the assets or products that are on their customers' sites and increase visibility and quality, improve service delivery, expand customer centricity;
Field service and workforce management approaches to optimize field service resources.
Product Innovation Strategies
Customer expectations for unique product experiences are creating challenges for manufacturers related to the digital transformation of product design, innovation, R&D, engineering, and the optimization of product performance across the life cycle. The service provides fact-based research on tools, strategies, and best practices in product design, product life-cycle management.
Business pressures and trends in global product development
Research on current and emerging product innovation topic on new innovation models including ideation, customer needs management, product life-cycle analytics and enterprise quality management
Decision-making support for:
Executives and managers responsible for product innovation strategy, product life-cycle methodologies, R&D, and engineering processes and systems and IT executives who support these activities
Design engineering, R&D, manufacturing, service, and quality management executives
Product companies looking for new ways and business models to improve product value and differentiation and increase service revenue
Asset owners seeking to optimize service life-cycle management
Executives and IT groups supporting service, warranty, service spare parts and quality programs and initiatives in the manufacturing industry
Technology providers and systems integrators looking to gain additional insight into the key challenges facing manufacturers
Also for marketing executives and directors of product marketing
Insights on Digital technologies for organizational, operational, and business model innovation to create new ways of operating, ensuring production quality and growing the businesses.
Research covering the entire spectrum of operational processes from digital factory and production scheduling through manufacturing execution and plant automation to asset management and plant sustainability.
Best practices on Smart manufacturing implementations - Designing the plant of the future: strategies, processes, and IT tools (IoT, AI/Cognitive, AR/VR, Blockchain)
Decision-making support for Business leaders in all manufacturing segments, Technology product managers and marketers
Trends, technologies and best practices in optimizing the customer and service life cycles for manufacturers;
Best practices in customer experience, service innovation to improve service readiness, through better responsiveness and value-added services that differentiate from competitors, and generate profitable revenue streams;
Best practices in leveraging the Internet of Things (IoT) and connected products to deliver customer support and strategic differentiation, transforming field service operations, managing warranty operations, and providing the customer with a unified brand experience for the life of the relationship;
Remote monitoring and predictive maintenance to support the assets or products that are on their customers' sites and increase visibility and quality, improve service delivery, expand customer centricity;
Field service and workforce management approaches to optimize field service resources.
Product Innovation Strategies
Customer expectations for unique product experiences are creating challenges for manufacturers related to the digital transformation of product design, innovation, R&D, engineering, and the optimization of product performance across the life cycle. The service provides fact-based research on tools, strategies, and best practices in product design, product life-cycle management.
Business pressures and trends in global product development
Research on current and emerging product innovation topic on new innovation models including ideation, customer needs management, product life-cycle analytics and enterprise quality management
Decision-making support for:
Executives and managers responsible for product innovation strategy, product life-cycle methodologies, R&D, and engineering processes and systems and IT executives who support these activities
Design engineering, R&D, manufacturing, service, and quality management executives
Product companies looking for new ways and business models to improve product value and differentiation and increase service revenue
Asset owners seeking to optimize service life-cycle management
Executives and IT groups supporting service, warranty, service spare parts and quality programs and initiatives in the manufacturing industry
Technology providers and systems integrators looking to gain additional insight into the key challenges facing manufacturers
Also for marketing executives and directors of product marketing
Digital Supply Chain
By the end of 2020, one-third of all manufacturing supply chains will be using analytics-driven cognitive capabilities, thus increasing cost efficiency by 10% and service performance by 5%. IDC Insights
Forward-looking research, combined with fact-based analysis of successful global supply chain planning strategies, provides clients with practical ways to better manage supply chain trade-offs, support changing business models, improve service performance, and better understand customer and consumer relationships while minimizing cost.
Better understanding the critical role of the supply chain in supporting and enabling new business models and services
Emerging supply chain planning and related technologies and their impact on business processes and innovation
Decision-making support for:
Operations directors, plant directors and managers responsible for operations management, processes, and systems, and for IT executives who support these activities, and for supply chain executives.
The integration of industrial robotics plays a key role in factory automation as well as enabling companies to transform and better manage product quality, increase productivity, improve responsiveness, be more customer oriented.
Insights of market trends, needs, use cases, investment priorities, and industry landscape in relation to the deployment of industrial robots and advances in software technologies supporting robotics, particularly the use of artificial intelligence approaches to improve cognitive learning, human-robot interaction, programming, and commissioning
Research into the growth of Sensors and Systems Intelligence, AI and related autonomous systems and virtual digital assistants to navigate and act within the environment, and to recognize objects, people, and behaviour, and the use of data in critical decision making and human-machine interaction.
Trends in the computer vision, speech interaction, and related human-machine interaction areas.
Market opportunities for sensors and AI processing in the automotive, industrial, mobile computing, and smart home industries.
Decision-making support for:
Operations executives deploying robotics to improve safety, quality, productivity and reliability
IT executives who consider the integration of robotics systems into existing processes
Software vendors wishing to support integration with robotics
Component suppliers to validate market needs
Consulting firms assisting clients in operating model transformation
Robotics product vendors, software vendors, and systems integration service providers that support the industrial adoption of robotics will benefit from research findings and analysis insights.
Automotive manufacturer strategies and best practices
The transformation of the automotive product innovation process
Research into the technology shifts, automated/driverless technologies, operational changes, and societal shifts caused by the digital transformation.
Consumer automotive adoption, usage, and buying trends
Business models for consumer and business automated vehicles
The impact of digital transformation on suppliers, product design, manufacturing operations, dealer operations and the extended vehicle life-cycle support through the connected car.
Infotainment services and the in-car experience
Regulation and security threats
Digital transformation is equipping the financial services industry with more agile and efficient capabilities that are translating into business growth and resiliency against market disruption.
Financial institutions are increasingly adopting digital technologies to improve operations efficiency, engage customers and reducing risk and fraud, while deploying secure infrastructures in dealing with onboarding and compliance issues, and creating dynamic customer experiences for increasing profitability.
Through connected banking, they aim at the creation of value through open banking and API initiatives, AI, and the impact of distributed ledger technology (DLT) on trade finance, verification, and payment applications, blockchain, cognitive computing, machine learning, and cloud.
Financial Services Industry Strategies
Examines the digitization initiatives banking, insurance, wealth management, and capital markets groups are using across core systems, enterprise apps, mobile devices, payment processes, and infrastructure technologies.
Business model analysis, market entry strategies, competitive positioning, customer financial behaviour trends and market analysis, information technology trends, and market forecasts, to help business leaders grow their businesses, maximize returns, and boost customer retention.
New technologies in consumer and corporate banking
Fintech innovation and how traditional financial services institutions are adapting to it
Strategies for accelerating decision making and collaboration, through technology integration
Compliance, Fraud and Risk Analytics
We help banking, asset management, and insurance decision makers make informed decisions that ultimately achieve more predictable risk outcomes, save time, and establish a more efficient, agile, and trusted IT environment.
Insurance
Customer experience is high on the agenda for most insurers and intermediaries, and this calls for the need to transform from a traditional, product-centric mindset to a customer-centric mindset enabled by digital technologies and the power of data and analytics.
Insurers in search of increased automation, and improved operational efficiencies, are deploying cognitive automation for intelligent decision making, and to deliver personalized, dynamic consumer engagements, and value-centric customer experience impacting retention and loyalty.
Insurance firms are offering customised health policies by leveraging data, based on customer’s orientation towards remaining fit. Also are exploring the integration of AR to improve consumer experience towards automobiles claims.
Cognitive RPA in the form of robo advisors, chatbots, robo claims handlers, and virtual insurance agents offering intelligent assistance and advisory services empower insurers to address many customer engagement issues.
Our reports provide insights into the factors enabling growth in the Finance and Insurance sector. Insights into the future of digital transformation strategies, and how business ecosystem strategies will affect the transformation of the financial services ecosystem.
Changing trends in customer-centric strategies for banking to make informed, critical decisions on their technology investments and market positioning. Self-service banking and the role of the internet, social networking and other innovative channel management schemes
credit, investment, and corporate banking
New trends in risk and regulatory compliance and their impact
Best practices and business models for marketing, and governance
The evolution of mobile banking, prepaid cards, and other payment trends
Digital currencies and blockchain initiatives
Mobile banking and payments strategies
Risk, compliance, and anti–money laundering
Big data and analytics
FinTech competitive activities
Corporate Banking Digital Transformation Strategies
With growing competition from nonbank platforms, the ability to onboard, connect, and deliver services to corporate customers is becoming paramount.
Technologies like big data, analytics, cloud, mobility, IoT, blockchain, and cognitive technologies are transforming the sector and their convergence unlocks new business and operating models.
Integrating bank systems with corporate enterprise resource planning (ERP), treasury management systems (TSM), payment factories, and in-house banks will be paramount to help corporate clients manage capital, monitor cash flows, and optimize their liquidity. These infrastructure upgrades exploit the evolving ecosystems brought about by distributed ledger technology (DLT) to accelerate trade and reduce risk.
Consumer Banking trends and Engagement Strategies
The customer life-cycle process offers multiple channels that define the experience and dictate current and future relationships.Advances in how we engage the customer are pushing the limits and skill sets to manage the transformation in both digital and physical channels.
Financial Insights for Connected Banking | Dynamic consumer engagements and new information-based revenue streams.
In 2020, 25% of Top-Tier Banks Globally Will Have Started Working Toward a "Connected Core," Which Is More Than Double the Proportion in 2017.IDC Insights
Customer trends and strategies
Insights on the business drivers and the level of interaction now and in the future. The experiences along the customer journey that foster a more profitable and long-term relationship.
The value delivered from customer-facing banking technology investments to service retail customers and to manage and develop customer relationships.
AI-driven Robo advisors in the financial services, ML-driven data points to generate credit and risk profile of customers, AI chatbot-driven wealth maximisation and management tools, Blockchain, Biometric driven payments, AR and IoT have served fintech growth globally.
Fintech, entails the application of technology in the financial services industry, driven by:
Technology reduced operational cost
Regulations and Transparency
Governmental Push for digitization of financial systems
Customer expectations: As digital Transformation, is further leading the millennials to the future comprising smart homes, smart cities, so is open banking and payments Fintech.
Different Categories of Fintech Firms
Financial Lending –Marketplace for loans
Investment Platforms – Trading and mutual fund platforms, Crowdfunding, Wealth and Asset management platforms, Online Financial Advisors
Payments – Mobile wallets, Merchant payments, PoS and Payment gateway services
Enterprise Software – Credit scoring and underwriting, Expense Management, Financial Planning, Lead generation, and customer onboarding, Process automation
Alternative Currency/Blockchain – Cryptocurrency trading, Blockchain driven services
The Payments value chain
With the growth and acceptance of consumer and corporate-provided wearables, by 2024, 15% of consumer payments worldwide will be authenticated and/or transacted via wearable device.IDC Insights
New technologies, entrants, and business models have forced stakeholders (card issuing banks, merchant acquirers, payment networks, and payment processors) across the payment value chain to rethink how they move money.
Developing trends in payments such as omni-channel and alternative payment networks
Evaluating and integrating new payment channels like voice commerce and IoT
Enterprise risk, compliance, and fraud issues affecting payment products
Legal and regulatory issues that affect how payments develop
Middle- and back-office technologies that will affect the payment strategies of financial institutions
Emerging technologies such as blockchain, AI, and next-generation security and their potential for altering the payment landscape
Decision-making support for:
Business executives who are responsible for strategy and product decisions with advice on market directions, competitive challenges, and assessing operational risks and opportunities that arise from the technological changes shaping the way payments are made around the world.
Making better-informed decisions to improve competitiveness and operations
Insurers leverage cognitive systems and robotic process automation for intelligent decision making, across the life and annuity, accident and health, and property and casualty insurance markets.
Cognitive RPA in the form of robo advisors, chatbots, robo claims handlers, and virtual insurance agents offering intelligent assistance and advisory services will empower insurers to address many customer engagement issues impacting retention and loyalty.
Industry investment trends in digital technologies and platform-based solutions
The impact of digital technologies like Big Data, analytics, cloud, mobility, blockchain and smart contracts, the Internet of Things, cognitive computing, and RPA, on the industry
Marketing now plays a more critical role in delivering meaningful customer experiences, by enhancing artificial intelligence and new digital channels capabilities, collaborative applications to support customer centricity, customer journey–driven content, and customer rewards and recognition.
Digital Transformation
Organizational design, staff allocation, role definition, talent development, shared services, centers of excellence, organizational alignment and change management
Functional applications for enterprise asset management, procurement, financials, sales, and human capital management
Organizations, whether B2B or B2C, are employing digital technologies to both differentiate themselves from their competitors and keep pace with their customer expectations.
Organizations develop the necessary operational and analytic skills, collaborative cultures, and creative problem solving capabilities needed to add value to the customer experience.
Our reports provide insights into the factors enabling growth in the digital transformation of marketing and sales, and how business ecosystem strategies will affect the transformation of marketing and sales competencies.
Marketing and selling best practices
Understanding strategies of disrupters and leaders
Buyers' preferences, attitudes, and behaviours
Marketing automation, and campaign management
Customer data and analytics
CX strategies | Mapping customer decision journey
Content marketing, customer intelligence and analytics
Mobile applications and strategies
Social engagement, sales and channel enablement, and loyalty and advocacy
Sales force automation
Marketing-mix planning, operations planning, digital marketing, marketing technology and the implications of new technologies, such as artificial intelligence, AR/VR and other innovation accelerators, such as data-driven marketing and predictive analytics
Trends and insights on leading and emerging vendors, and new market opportunities in the customer service and contact center services.
Customer experience across channels (CRM, content management, commerce platforms, integration, and advanced analytics) for B2B and B2C
Social business (customer, employee, supplier, partner engagement)
Trends, and differentiating factors of digital commerce and buying behaviour of end users, purchasing products and services on digital commerce platforms.
How are digital marketplaces changing the way businesses and consumers buy and sell products and services, subscriptions, digital assets, and physical goods
How digital innovative technologies such as cloud, mobile, analytics, artificial intelligence, and social media initiatives perform with prospects
Digital commerce applications in areas such as payments and billing, order management, web content management, merchandising, site search, fulfillment, product information management, and inventory management
Experience management across channels (content management, commerce platforms integration, and analytics) for B2B, B2C, and B2B2C
Impact of cloud, social, mobile, and big data technologies on employees, customers, suppliers, partners
Mobile commerce app capabilities, cognitive technologies and the impact of intelligent workflows on digital commerce
As digitization alters the behaviours of customers, well-informed, designed, and activated digital strategies and innovative capabilities that continually generate and maintain a brand, product, and operational advantage, are essential.
Insights to validate, mobilize, and execute digital strategies
Digital strategy consulting and agency services trends
Customer experience, digital operations, and digital product design
Design thinking and collaborative development
Digital commerce, marketing, and security strategy
IoT and cognitive-enabled digital services
Insights into internet advertising
Market shares, growth trends and spending by advertising formats: Online search, display, and video; mobile search, display, and video
Social advertising
Sales channels
Innovative technology initiatives are causing significant shifts in the ways local and regional governments conduct business and provide services.
Governments around the world are looking to leverage technology to realign government services with the needs and expectations of citizens, so as to enhance citizen engagement and optimize operations, improve service delivery, drive new revenue streams, and spur economic growth.
Citizens want a consistent experience when dealing with government agencies, while being able to choose the channel that is most convenient for them, their need for help completing the process, and the ability to complete a transaction from end to end.
Many governmental agencies have in response been deploying digital technologies and are adopting modern technologies in improving process changes to better orchestrate service delivery and meet these new demands
By 2020, 20% of National Governments Will Revamp Their Metadata Strategy to Streamline How Data Is Stored, Indexed, and Searched as the Volume of Unstructured Data Begins to Significantly Slow Compute Time and Speed of Data Searches. IDC Government Insights
They focus on organizational, operational, and business model innovation to create new ways of operating and delivering services and information.
Smart refers to solutions with applied intelligence which provides real-time monitoring and information flow for informed decision-making, across transportation, energy & utilities, citizen services, security, and home and building automation. IDC Government Insights
Smart city initiatives are leveraging emerging technologies, via the adoption of Internet of Things (IoT), analytics, and cloud computing in modernizing their legacy infrastructures, to provide smart citizen services, such as smart education, smart healthcare, and public safety..
Smart transportation leverages the application of smart solutions and services in the transportation infrastructure to deliver real-time information about traffic flow and commuters. A smart ecosystem encompasses the aspects of smart transportation, security, energy management, carbon emission, and sustainability.
Smart energy solutions help in sustainable growth by proper monitoring and management of electric, water, and gas transmission and distribution. Water and solar solutions ensure the sustainability and optimization of natural resources.
The smart ecosystem integrates different technologies, governments, and societies to enable smarter economy, smarter mobility, smarter environment, smarter living, and smarter governance.
Smart Cities are focused on using emerging technologies and innovation to offer new services and economic opportunities, make cities more livable, and create better environmental, financial, and social outcomes.
Digital transformation is impacting all aspects of transportation and mobility, from street and highway infrastructure to new types of transportation such as autonomous cars
Major cities have begun implementations to support automated vehicles, leading to, faster transit innovations, and improved road safety.
Smart City business issues are driving investment in emerging technologies such as cloud computing, and mobile technologies, big data and analytics, artificial intelligence, the Internet of Things.
Our reports provide insights into the factors enabling more Effective Government, and how business ecosystem strategies will affect the transformation of Smart Cities.
Decision-making support for:
Governmental strategy officers, business planners, technology buyers, program leaders seeking to understand trends and innovations to help them to strategically invest in and deliver technologies to improve the effectiveness of citizen experience.
Product development, sales and marketing teams
Vendors, software providers and IT systems integrators, and and sales teams, wishing to update their understanding of government use cases, in developing solutions and services for smart mobility, intelligent transportation, and Smart Cities.
For education stakeholders, e-learning heads, and other executives of the educational sector
Investment bankers and mergers and acquisitions departments, can gain insights into government digital transformation needs and with an interest in emerging technologies in the public sector and the education market.
The future of governance and the role of technology in enabling the engagement of citizens into the policy-design process, and efficient and convenient delivery of government programs and services.
Governance frameworks, change management, program management, implementation best practices, compliance, return-on-investment metrics, and vendor market dynamics across cybersecurity, public order and safety, transport, education, and healthcare.
Market trends and challenges facing government customer operations and strategies
How are emerging business needs driving the investment decisions
How Governments leverage technology to manage the organizational, systems, and process changes needed to make government digital
How to increase citizen, partner, and agency engagement through digital channels
The changing government workplace, the sharing of data across ecosystems, and the skills required for successful digital transformation
Adoption of disruptive innovations such as next-generation mobility and virtual ecosystems; artificial intelligence, big data, and blockchain technologies for enhanced personalization in digital services; future communications and collaborative IT; new procurement and strategic sourcing initiatives; next-generation cybersecurity.
Infrastructure and Systems Optimization Strategies
Trends (cloud services, mobility, datacenters, security, and big data and analytics) related to infrastructure improvement, virtualization and the consolidation of datacenters, and applications for enhancing their data accuracy and secure system access control
Transformation is focused on technology innovations to support sustainable development, meet residents' rising expectations, and attract investment, new businesses, and talent.
The use of emerging technologies in cities — cloud, Big Data and analytics, the Internet of Things, mobile apps, video analytics, and social media — as well as disruptive service models such as the sharing economy, data exchanges, and crowdsourced services
Public safety, transportation, and other departmental initiatives such as connected streetlights, open data, and digital inclusion and accessibility
Vendor capabilities and offerings | ICT solution providers that are facilitating Smart City evolution
How digital transformation is driving change to citizen expectations, preferences, and behaviour, and how government agencies are adopting modern technologies to respond.
What modern technologies such as cloud, big data, or cognitive are most relevant when implementing citizen-centric tools across government agencies
How do government agencies try to improve their engagement with citizens and other uses of government services and what technologies are they considering for doing so.
Best practices and technologies aimed at improving the citizen experience
Using data to inform citizen-centric decision making
Policy and regulatory issues to foster safety and quality-of-life
Public Safety agencies are leveraging technology to improve operations, improve civilian and officer safety, and better serve the community, while enhanced situational awareness provides emergency services with quicker response.
They use of innovative technologies to deliver data-driven policing, proactive social services, smart emergency management.
The use of innovative technologies in public safety: Internet of Things, cloud, Big Data and analytics, digital evidence management, video analytics, early warning systems, artificial intelligence, fixed and mobile surveillance, real-time crime centers, social media, digital evidence management platforms, digital forensics, mobile solutions, and wearables.
Vendor capabilities and offerings facilitating the digital transformation of public safety agencies
Best practices and critical success factors in managing risk, innovation, and transformation within public safety
The research covers all modes of transportation from various perspectives including infrastructure.
Digital transformation and innovation trends in mobility and transportation across infrastructure and operations, strategy, procurement, and regulations across transport modes, as well as funding, system management, disruptive service models such as the sharing economy and crowdsourced service
The use, and impact, of emerging technologies in transport - cloud, Big Data and analytics, the Internet of Things, mobile apps, and blockchain
Vendor capabilities and offerings in transportation including leading innovators and operational technology providers
Successful implementations of innovative mobility solutions, including best practices and critical success factors
How are transportation innovations or technology implementations being funded
Trends of digital transformation implementation to improve operational efficiencies, and the use of digital technologies in education, including devices, mobile apps, gamification, and augmented reality/virtual reality to enable learning outcomes
Learning management, student administration, and admissions solutions
Best practices and lessons learnt from education technology implementations
Government initiatives and regulations driving the adoption of IT in the education sector
Research and strategies that aim to leverage digital technologies, attitudes, and behaviours to reinvent the way businesses engage with their employees, partners, and customers to drive higher efficiencies and deliver superior experiences that result in sustained competitive advantage.
Talent and Organizational Development
Human Capital Management
Intelligent Applications Driving Workforce Transformation
The Future of Work research is focuses on 3 key dimensions:
Workforce: intelligent machines and humans working together.
Work culture: borderless, collaborative, and innovation focused
Workspace: anytime, anywhere, and a mix of physical and virtual spaces
Workplace Emerging Technologies
Research that focuses on how technologies shaping the Future of Work are changing work culture, the workspace, and the workforce. Provides guidance on technology selection, and vendor competitive landscape and ecosystem assessment.
Voice Assistants, Gesture Computing and AI-Driven chatbots are making inroads in the workplace.
Voice
Voice-based services are digitizing workplaces, in transactional tasks such as accessing payslips and leave balance, raising purchase requests, booking timesheet.
Facial Recognition
The next generation facial recognition technology has real world applications that are revolutionizing Time & Attendance.
BOTs
Bots are transforming the way organizations are interacting with their applications. Bots will help increase productivity, improve efficiency, and save resources and time.
What technologies and innovations opportunities and challenges for the Future of Work transformation across the workforce, work culture, and workspace
Technologies and innovations, such as IoT, AI, Robotics, and AR/VR, shaping Future of Work
Accelerating Productivity with AR/VR
Human and machine collaboration reshaping workforce structure
.Unified Communications and Collaboration in the workplace
Technologies enabling mobile workspaces and experiences
The emerging ecosystems platforms for talent sourcing, and what impact will they have on the future of work
The impact of digital transformation on leadership and skills
How stakeholders (employers, governments and academia) are addressing their skills and capabilities needs
Impact of upskill and reskill programs and the hubs of skills emerging due to collaboration between vendors, academia and other stakeholders
Talent Acquisition and Staffing trends, solutions and strategies organizations utilize to attract, engage, assess, hire, and onboard both permanent and contingent staff
Sourcing strategies and talent mobility
New technologies for more effectively attract and acquire talent
How is digital transformation affecting hiring and onboarding processes
Social, mobile, and the candidate experience
Talent analytics to improve effectiveness and ROI of talent acquisition strategies
Recruitment marketing and employer branding
Contingent, freelance, and the gig economy staffing models
HR Technology trends and talent and learning strategies and services in attracting and developing talent, supporting workforce administration, and optimizing talent management
Impact of digital transformation (mobile, social, cloud, and big data) technologies on HR service delivery and the employee experience
Talent management strategies, software, and services
Payroll, health, welfare, pension, and retirement solutions
Performance management, workforce optimization, workforce analytics
and reporting software and services
Corporate e-learning
Integration of services within HR, learning, and talent management
Enablers of HR, talent management, and learning software and services - End-user data and analysis of usage
HR consulting, technology implementation, and process outsourcing services
An EY report prepared in collaboration with Oxford Analytica examined emerging technological changes to the means of production,, which are set to radically change both national economies and the lives of individuals.
Nowhere is this more pronounced than in central Europe, where economies such as Germany must balance the successful transition to these tools while also to losing an estimated 3.5 million workers between 2015 and 2030.
Through examining scenarios for the adoption of Industry 4.0 tools and techniques, the Future of Work study reveals likely industrial winners and losers, and wider economic effects that will shape the coming decade in each country.
Germany
Smaller companies need to adapt quickly to digitalisation in order to meet customer demand.
The manufacturing and automotive sector will undergo a radical shift, with each scenario predicting at least a 50% drop in total employment by 2030
will fare similarly
Jobs will be created in other sectors such as health and IT
Switzerland
Potentially 1.35 million Swiss jobs are at a high risk of automation, upwards of 25% of the total labour force
However talent-heavy industries such as chemicals and pharmaceuticals are well positioned to grow, with even the most conservative scenario predicting a 30% increase in GDP growth
The finance sector is also set to remain important, as while roles may change, implementation of Industry 4.0 technologies will itself drive relative sector growth.
Austria
The impacts of Industry 4.0 are unlikely to be spread evenly, leading to clustering in places such as Vienna, which are already well connected;
Clustering is a bigger driver of growth than access to talent, further reinforcing the strong growth pattern of cities and areas with high levels of digitalisation over those less advanced;
The structural importance of Germany will ultimately determine the pace and direction of digitalization, as its role in accounting for more than 30% of both Austrian imports and exports will be a significant factor in shaping demand, and thus the adoption of Industry 4.0 technologies.